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Frequently Asked Questions
Q. Can you include collection costs in the amount recoverd?
A. Collection costs and late payment fees including interest may not be added to the orginal debt unless the customer was made aware before incurring the debt.
If you wish to recover additional costs from your customers, you should inform them by having a suitable condition on your credit application forms.
A note on your statement, or a letter issued after the debt was overdue is not sufficient.
Q. Do you do personal visits?
A. Yes, we write ring, email and visit, whatever it takes to get a speedy resolution and all this does not cost anymore.
We do not run a call centre, we take a personal approach; whoever is your case manager is the only person to deal your customers. This brings in consistancy, it's like having your own on site credit manager without the employment hassel.
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